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What is C4C from SAP?
Technofunctional SAP Hana consultant and conference speaker.
The C4C (Cloud for Customer) is SAP’s move back into cloud-based solutions for all their software (ERP, CRM, Planning…). This is a move they made once before, and abandoned about 7 years ago (selling their existing customer base’s implementations to AT&T). Now with the cost of hosted solutions coming down, hardware prices are cheaper and newer companies are looking for a budgetable monthly cost without owning their own solution.
The vast majority of SAP customers are “on-premise” meaning they own their own hardware, employee Basis, DBA, functional personnel, have disaster recovery and the other costs that come with owning the solution on site.
It remains to be seen whether SAP will stay in the cloud-based hosting game for many years. The big “gotcha” with cloud solutions is the difficulty and challenge of moving your company’s SAP solution to another vendor. In most cases it is a large extra expense to do so; in some cases an entirely new project must be budgeted to move the data and software over to a new cloud vendor. These are some of the hidden costs not realized when one is presented with the lower monthly expenses of cloud-based solutions.
Another piece that needs to be taken into account is that cloud vendors don’t have the high level of proactive problem analysis that a company’s onsite employees would have. For example, EarlyWatch reports, database analysis, and basic activities such as patch/upgrade installations, compatibilities across solutions need onsite company personnel in order to be properly managed. The cloud vendor will take upgrade requests, but in most cases it is a separate change order and an increase in monthly costs often for the duration of the service agreement.
works at SAP
SAP C4C abbreviation for SAP cloud for customers is SaaS based CRM which runs on SAP’s HANA cloud platform.
Questions may arouse that why someone need C4C when SAP Classic CRM is still there. For the sake of this curious question, SAP CRM is only on premise where as C4C comes as different avatars:
- Multi-tenant or public cloud: where different customer data and environments are shared but secured.
- Single tenant or private cloud: data and environment is dedicated to one customer. Comes with some additional cost.
- Hybrid: this is for the scenario where you want to use C4C with your existing SAP on premise CRM solution.
- C4C comes with various by default features like mobile integration, SAP jam, better UI based on Microsoft silver light, SAP HANA and PI integration.
The C4C (Cloud for Customer) is SAP’s move back into cloud-based solutions for all their software (ERP, CRM, Planning…). This is a move they made once before, and abandoned about 7 years ago (selling their existing customer base’s implementations to AT&T).
SAP Cloud for Customer is a software as a service (SaaS) platform for sales and service. The platform is composed of SAP Cloud for Sales and SAP Cloud for Service, which are marketed as separate entities by SAP. SAP Cloud for Customer runs on the SAP HANA Cloud Platform (HCP).
SAP Technologist | SAP on Azure | SAP-BASIS| SAP SA
C4C is CRM SaaS Cloud offering from SAP. It basically provides Sales and Service module on SaaS Cloud. This can be integrated with on-premise SAP CRM.