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How does a SAP support project work?
SAP Technologist | SAP on Azure | SAP-BASIS| SAP SA
Support project means managing Incidents (issue fix) based on tickets, monitoring systems , performance tuning, capacity management , change management and small enhancements /projects required (e.g managing new government regulations like GST Tax) for different modules. If you understand ITIL it is easy to understand.
Senior Developer at SAP (2016-present)
SAP support project is similar to all other support /maintenance projects. Already SAP is implemented in an organisation and the role of support consultant is to provide round the clock support to end users from all locations and fix the bugs if any , in the product implementation.